Shipping & Returns
All orders placed before 5PM will be sent same day (excluding weekends and bank holidays). Any order placed after this time will be sent the following working day.
We use Royal Mail all our smaller items. Any heavy items will go via courier. A rates table can be found below.
UK Shipping
| Shipping Method (Estimated Delivery Time) | Order Value | Shipping Price |
| Royal Mail 48 (2-3 Days) | Over £50 | FREE |
| Royal Mail 48 (2-3 Days) | Under £50 | £4.95 |
| Royal Mail 24 (1-2 Days) | Any | £8.95 |
| Parcel Force 24* (1-2 Days) | Any | £10.00 |
*Heavy Items .
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original intact packaging.
You must contact us before making your return. If no contact is made we will return the item back to you.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@juicydetailing.co.uk
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@customled.co.uk and send your item to: Unit 4 Park Court, Team Valley, Gateshead, NE11 0EH